Privacy Policy

At Terramera Biosciences (India) Private Limited (“Terramera India” or “we” or “us” or “our”), we respect and recognise the importance of “your” (user of https://www.terramera.in/) privacy and security and appreciate that your personal Information is very important. In order to provide “you” (user of https://www.terramera.in/) with a personalized experience of the website https://www.terramera.in (hereinafter “Website”) that delivers the Information, resources and services that are most relevant and helpful to you, we may collect Information during your use of the Website. This policy is a demonstration of our commitment towards protecting your personal information entrusted to us.

This Privacy Policy explains what Information of yours is collected and sets out key Information regarding our collection, use, process, disclosure and storage of your personal Information, how and when we might use your Information, how we protect your Personal Information, and of your ability to access and correct it. Please review the Privacy Policy carefully so that you understand our privacy practices.

1. 1. What we do

We operate and maintain the Terramera India Website to provide information about our solutions, products, and services, and to initiate communication between you and our team. Through the Website, we enable users to submit contact and enquiry requests, access relevant content, and engage with our offerings. We use the information collected to respond to your enquiries, improve our services and digital experience, and communicate updates, opportunities, and other information that may be of interest to you in accordance with applicable laws and with your consent where required.

1. Scope

This Privacy Policy applies to all individuals who access or use the Terramera India’s Website, including visitors, customers, prospective customers, business partners, and any other persons who provide personal information to Terramera India through the Website. It governs the collection, use, processing, storage, and disclosure of Personal Information obtained in connection with the access to and use of the Website and related online services.

Information We Collect

We collect personal information that you voluntarily provide to us directly through the Website for the purpose of establishing communication or contacting us, including information submitted through contact forms and enquiry forms. We may also collect information automatically in connection with your use of the Website, such as technical or usage data, where applicable.

Information collected directly from you

When you submit information through the contact form or enquiry form, on our Website, we collect the personal data that you voluntarily provide to us for the purpose of responding to your query or establishing communication. This may include your name, contact number, email address, and any other personal information you choose to share in your message.

1. Collection of information through a third party and Automated Technologies

The Website integrates certain third-party services, including Google Analytics (for traffic and usage analysis), Google Search Console (for Website performance monitoring), and Google reCAPTCHA (for spam protection on contact forms). Through such automated technologies, limited technical information may be collected, including IP address, device type, browser type and version, operating system, pages visited, time spent on pages, referring URLs, and approximate geographic location.

Use of Your Information

We use the personal information collected through the Website for the following purposes:

• To respond to your enquiries and establish communication with you.
  
• To operate, maintain, and improve the Website and its functionality.
• To analyse usage patterns, monitor Website performance, and enhance user experience.
  
• To provide customer support and address queries, requests, or grievances.
• To send administrative communications, technical notices, updates, and security alerts.
• To conduct internal research and analytics to improve our services/products and communications.
• To comply with applicable legal and regulatory obligations and to prevent fraud or misuse of the Website.
• To send you information regarding our services/products, updates, or marketing communications, where permitted under applicable law or with your consent.
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We only collect, use and process Personal information for purposes that are reasonable and legitimate. Such personal information shall be processed in a manner compatible with the agreed purposes, unless you have consented to it being processed for a different purpose or the use for a different purpose is permitted by applicable law.

‍Data Subject Rights

You have the following rights in relation to your Personal Data, subject to applicable law:

• Right to Access: You may request access to the personal information we hold about you and obtain details regarding its processing.
  
• Right to Rectification: You may request correction or updating of any inaccurate, incomplete, or outdated personal information. You may contact us or the designated Grievance Officer for assistance with regard to updating the personal information.
  
• Right to Nominate: Where applicable, you may nominate another individual to exercise your rights in the event of death or incapacity in accordance with applicable law.
  
• Right to Grievance Redressal: You may raise any concerns or complaints regarding the processing of your personal data with the designated Grievance Officer, whose contact details are provided in Clause 14.
  
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1. Security of Your Information

Terramera India shall take reasonable security measures to protect Personal Data against loss, misuse, unauthorized or accidental access, disclosure, alteration and destruction. Terramera India shall implement policies and maintains appropriate technical, physical, and organizational measures and follows industry practices and standards in adopting procedures and implementing systems designed for securing and protecting Personal Data.

1. ‍Policy for Children

‍We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us at enquiries@terramera.com.

2. ‍Controls for Do-Not-Track Features

‍Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

1. ‍ Use of Cookies and Tracking Technologies

   • Types of Cookies Used

The Website uses strictly necessary, functional, performance, analytics, marketing, third-party, and tracking cookies to ensure proper functionality, security, performance monitoring, and usage analysis, and to support marketing activities where permitted by applicable law.

• Consent Mechanism

Upon initial access to the Website, only strictly necessary cookies are activated. Non-essential cookies are deployed only after you provide consent through the cookie consent banner, which enables you to accept, reject, or customize your cookie preferences in accordance with applicable legal requirements.

• Third-Party Tools

The Website integrates third-party services including Google Analytics (for traffic and usage analysis), Google Search Console (for Website performance and monitoring), and Google reCAPTCHA (for spam protection on contact forms). These service providers may place cookies or similar technologies in accordance with their respective privacy policies.

• Information Collected Through Cookies

Cookies and related technologies may collect limited technical information such as IP address, device type, browser type and version, operating system, pages visited, time spent on pages, referring URLs, and approximate geographic location.

• Purpose of Collecting the information mentioned under clause 10.4

This information is used for analytics, security monitoring, and improving Website performance and user experience.

• Storage and Cross-Border Transfers

Data collected through cookies may be stored and processed by authorized service providers in India and other jurisdictions. Cross-border transfers may occur in the future, and we shall ensure that appropriate safeguards are implemented in compliance with applicable data protection laws if such data is transferred to a blacklisted country as per the Digital Personal Data Protection Act 2023 and its corresponding Rules.

• Retention of Cookies

Cookies are retained for varying durations depending on their category, ranging from session-based cookies to persistent cookies that may be stored for up to 24 months, as determined by their purpose and the relevant service provider.

1. Options Regarding Your Information

‍You may review, update, or delete your personal information data that we hold at any time by contacting us directly. However, personal information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements, to the extent permitted by law.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or until you withdraw your consent.

Once the personal information is no longer required, it will be securely deleted or anonymized.

2. Contact Us

‍If you have questions or comments about this Privacy Policy, please contact us at Email: enquiries@terramera.com.

3. ‍ Updates to This Policy

‍We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated Privacy Policy on the Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. By using the Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

4. Grievance Officer

Any questions, discrepancies, and grievances that you have with respect to collection and processing of Personal Data may be made to the Grievance Officer at maxwell.samuel@terramera.com or send a letter to  Terramera India’s office at:

Name of Grievance officer: Maxwell Samuel

Address: Terramera Biosciences (India) Private Limited

               22-A, 7^th Street, Sector – 3, Ambattur Industrial Estate,

               Chennai, Tamil Nadu, India – 600 098.